Refund & Cancellation Policy

01 Purpose

This policy governs cancellations, rescheduling, refunds, and future marketplace purchases made through Nhance Health. It is designed to protect both our users and the integrity of personalized healthcare services.

02 Consultation Bookings

Consultations may be cancelled or rescheduled up to 12 hours before the scheduled appointment. Requests made within 12 hours of the appointment may not be eligible for a refund. Failure to attend a scheduled consultation, including a no-show, is non-refundable.

If Nhance reschedules an appointment due to operational reasons, you may choose a new appointment or receive a full refund.

03 Personalized Health Plans & Digital Services

Nhance provides personalized services including health assessments, AI-assisted analysis, clinical nutrition consultations, recovery plans, supplementation recommendations, reports, dashboards, and digital health insights.

Because these services are individually prepared for each user, the following terms apply:

• One-time assessment plans become non-refundable once the consultation has been completed or the personalized report has been generated.
• Personalized nutrition plans, supplementation recommendations, AI-generated summaries, recovery plans, and digital reports are non-refundable once delivered.
• Digital downloads and personalized content cannot be returned or exchanged.

04 Subscription Plans

• Subscription plans may be cancelled at any time.
• Fees already utilized towards consultations, reports, reviews, or other delivered services are non-refundable.
• Where Nhance approves a partial refund, the refund amount will be calculated after deducting services already delivered, applicable taxes, payment gateway charges, and any promotional discounts or redeemed benefits, where applicable.

05 Marketplace Orders

Applicable upon marketplace launch.

• Returns are accepted only for products received damaged, defective, expired, incorrect, or tampered with.
• Requests must be raised within 48 hours of delivery with supporting photographs.
• Opened, used, consumed, or hygiene-sensitive products are generally not eligible for return unless required by applicable law.
• Approved claims may result in a replacement, store credit, or refund after verification.

06 Refund Processing

• Approved refunds will be credited to the original payment method.
• Refunds are generally processed within 7–10 business days after approval, although banking timelines may vary.

07 Fraud Prevention & Fair Use

To protect the platform and healthcare professionals, Nhance reserves the right to refuse refunds where there is:

• Misuse of services.
• Repeated refund abuse.
• False or misleading information.
• Fraudulent transactions.
• Violation of the Terms & Conditions.

08 Force Majeure

Nhance shall not be responsible for delays or service interruptions caused by events beyond its reasonable control, including natural disasters, internet outages, government actions, or technical failures.

10 Legal Review

This document is intended as a commercially practical foundation for Nhance Health's consultation and marketplace business. It should be reviewed by qualified legal counsel before publication to ensure compliance with consumer protection laws, healthcare regulations, and the Digital Personal Data Protection Act, 2023, as applicable.